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Elements and Performance Criteria

  1. Establish scope of value stream activity
  2. Study possible value stream improvements
  3. Develop a consensus approach to implementing improvements
  4. Obtain required approvals
  5. Measure and communicate gains
  6. Review change

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of:

plant, procedures or practice

logistics, communication systems (e.g. ordering, supplying and quality certification)

kanban/systems, SCADA supply/resupply systems across the chain

continuous improvement or an improvement event/project

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Presentation of information includes one or more of:

visual displays, such as graphs (hard copy or digital)

written form, such as reports (hard copy or digital)

oral, such as one-on-one, small group or larger audience.

Stakeholders include one or more of:

work team members

value stream members

others who may be impacted by the value stream activities.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time.

Improvements include one or more of:

to process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Techniques for sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person who has a formal, permanent role

a person who has an ad hoc role in facilitating the function of a team in a workplace.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to work with members of one (1) or more value streams to facilitate improvements in the value stream and to:

establish the scope of the activity

identify possible improvements and define the benefits

develop a consensus change/program of change

obtain all required approvals and then measure and communicate gains from changes

review changes and make further improvements.

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate improvements in the external value chain, including knowledge of:

influence, persuasion and negotiation

use of metrics to demonstrate benefit/cost ratios

development of consensus

competitive systems and practices tools and techniques relevant to value stream members

regulatory issues which may arise from cooperation and how to avoid them

value stream mapping and analysis.